Problem and Solution

The third problem we decided to address was  improper order taking by the servers.  Servers were not taking the time to ensure that the right order was entered into the computer.  As a result, the wrong order came up on printers in the kitchen which led to excess waste and high food cost.

Solution #1

Managers on duty can keep tallies on employee errors.

Solution #2

Set up a reward system for employees with the least amount of errors. Ex. basketball tickets, football tickets, free meals.....

Solution #3

Employees can reduce errors by repeating orders back to the customer and taking time to enter the proper order into the computer.

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