Welcome to the Untouchables' Web Page

A Brief History

• Zachary Davis
• Ryan Hamilton
• Andrea Jones
• Galan Low
• David Stoner
• Greg Tyre
• David Wahlbom
• Kevin Walter
• Reed White
• Chris Woodgeard
• Kira Horton

  The company we targeted, Uniforms Unlimited, is a successful company, yet we noticed a need for some particular changes. We proceeded to take careful steps towards implementing specific solutions, with the guidance of Dr. Wilson, the owner and general manager.

  

  Previous Company Policies

  Uniforms Unlimited originally appeared to be in excellent shape. One might have assumed that the store was in perfect working order, were it not for a startling sight of mess and confusion. However, one needed only to step behind closed doors to see that this store was in need of order and restoration. Upon further observance, we found these inadequacies:
  • The one special order form was inadequate, and rarely utilized.
  • There was no employee handbook.
  • The only form of customer notification was via telephone calls.
  • Inventory was kept loosely, with only vague storage areas defined.

  

  A Glimpse of the Future

  The bulk of our work consisted of divising new and better procedures for contacting customers, making special orders, and providing a common platform of communication between employees and management via an Employee Handbook (with an additional section devoted to policies and procedures. What we came up with:
  • We expect to see more effective training procedures with the use of the employee handbook. The new employees will also have a greater understanding of the company's expectations of themselves, as well as management. This will hopefully provide a stronger relationship between employer and employee which will, in turn (ideally) provide the company with greater productivity from all included. Specifically, the handbook will highlight the use of credit card machines and check clearing procedures.
  • We expect that the new special order form can better benefit the customer-employee relationship by showing exacly how the order process works. It will detail time, number, color, size, etc., as well as any special information that need be included (e.g, hymn size, etc.).
  • For purposes of contacting the customer when his or her orders have been received, we developed two seperate contact cards. These cards can simply be dropped in the mail, which should supposedly save time, money, and should be a more assured way of contacting the customer, than having to repeatedly call the customer's place of residence (which also tends to be left unfulfilled).
  • Last but not least, we recommended a Kahn-ban inventory system with a systematic start approach, so as to incorporate the procedure over time and minimize any down time due to the restructuring of the inventory process. All previously mentioned solutions will be implemented immediately. However, Dr. Wilson has chosen to delay implementation of the new inventory method until a later date.

    Authored by David Stoner Co-Authored by Chris Woodgeard and Galan Low

    Links to pictures of group effort are HERE and HERE.