While implementing the solution, Undergrad. Services encountered a serious problem. The GBC was not receiving enough proposals to test our cover sheet. Although this was highly unlikely for this time of year, nothing could be done to rush researchers. They have until the end of the fiscal year to submit their proposals, which ends in July of 1998. To ensure our customer's satisfaction and to uphold our reputation, Undergrad. Services devised a second plan. Members of our team accessed proposals from 1995 and removed any indication that they had been processed. They appeared as if they were just submitted. Because these proposals had never been seen by Ashlei or Olesya, they were prime candidates for the implementation. Each proposal was submitted to the employees with a cover sheet correctly filled out. This information could be accessed from the proposals before they were stripped to their raw form.
The solution consists of a simple cover sheet. This sheet acts as an aid in determining the type of proposal being sent in. Every party submitting a proposal must fill out and attach this sheet to the front of the proposal. This ensures prompt response and increased efficiency on the part of GBC.
Undergrad Services and Executive Summary: The Business & The Problem: Investigation: Results: Detailed Report: Team Members: |