The Problem| The Problem |
 The problem we chose to solve was one many have faced in retail stores--trouble at the cash register. Corporations spend a tremendous amount of time, effort, and funds to get products produced, distributed, delivered from distribution centers, received, and stocked properly only to find that problems arise when customers have already chosen where to shop, and have decided on a particular product to buy. Problems such as finding out a certain item is a different price from what was expected because of misplaced or mispriced items can in fact anger customers even though countless others did their best to make sure the customer had a pleasant shopping experience. |
| Executive Summary The Reservoir Dawgs have chosen to improve the customer "checking out" process. This would include making sure that customers of Office Max can easily find the items they are looking for on shelves or showrooms, and having the times correctly marked and priced. We collected data using a journal that was kept at cash registers to log problems that customers face while trying to purchase merchandise. After analyzing the data we have come to the conclusion that Office Max can drastically improve this problem by primarily notifying management of this problem, which will enable management to delegate specific responsibilities to floor associates to correct these problems, and also to leave the journals we used in data collection at the cash registers in order for cashiers to inform management and/or floor associates of any problems, so prompt action can be taken. |
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