The Capone Management Corporation has been charged with the task of implementing a system for efficient work order completion in the Myers Residence Hall at the University of Georgia. The original operation consisted of a simple box, from which work orders were pulled in no particular order. As a result, many orders were not addressed swiftly enough, or not at all in some cases. In addition, the existing operation lacked a time frame for work order completion, had poor communication yielding extremely long lead times, and simply lacked any systematic approach to work order resolution.
In an effort to reconcile these problems, Capone Management implemented a systematic approach to improve service. Work orders were prioritized into four categories. Each category represents a varying rank of importance and is labeled with a color. A card was also developed so that workers could communicate to students who were not in their respective rooms at the time that the employee came to finish the work order. Time frames for prioritized items range from twenty-four hours to a maximum of five to seven days, which helped to formalize the lead times for both the employees and the students. By implementing these systems, Myers Hall work order efficiency has and will continue to run at a high level of quality.
