The company we targeted, Uniforms Unlimited, is a successful company,
yet we noticed a need for some particular changes. We proceeded to take
careful steps towards implementing specific solutions, with the guidance
of Dr. Wilson, the owner and general manager.
Uniforms Unlimited originally appeared to be in excellent shape. One
might have assumed that the store was in perfect working order, were it
not for a startling sight of mess and confusion. However, one needed only
to step behind closed doors to see that this store was in need of order
and restoration. Upon further observance, we found these inadequacies:
- The one special order form was inadequate, and rarely utilized.
- There was no employee handbook.
- The only form of customer notification was via telephone calls.
- Inventory was kept loosely, with only vague storage areas defined.
A Glimpse of the
The bulk of our work consisted of divising new and better procedures for
contacting customers, making special orders, and providing a common
platform of communication between employees and management via an Employee
Handbook (with an additional section devoted to policies and procedures.
What we came up with: