Executive Summary and Related Images
Project location: South Milledge Video
At South Milledge Video, customers often don't know whether a video is available,
and if it is, they still may not know where that video is within the store. This is
because titles are grouped by genre, but not listed alphabetically. This is not only
inconvenientfor the customer, but becomes a problem when the store's one acting
employee is busyand cannot assist a customer in search of a particular video.
How to remedy the problem?
The solution our group has chosen to implement is the creation of a notebook,
attached securely to the store counter, that lists all of the available movies
in alphabetical order. This eliminates the need for the customer to scour the
racks for the desired title. By providing this valuable information to the customer
independently, the problem is solved at a bare minimum of costs to the store.
The South Milledge Video
Available Movie Listing Notebook
Behind the counter notebook security
Additional Executive Information